Returns & Exchanges

At DigiMax Pakistan, we strive to ensure your electronic purchases meet the highest standards of quality, offering a hassle-free 7-day return policy for defective or incorrect items. Please ensure all original packaging and accessories are preserved to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and a clear video of the technical fault.

• 2.
  Quality Assessment

  Our technical department will review your claim within 24-48 hours to verify the hardware or software issue reported.

• 3.
  Product Pickup

  Once approved, pack the device securely in its original box and our courier partner will collect the item from your doorstep at no additional cost.

• 4.
  Refund or Replacement

  Upon receiving the return at our warehouse, we will issue a full refund to your original payment method or dispatch a brand-new replacement unit within 3-5 business days.